Our Refund Policy

 

OUR Refund Policy

Last Updated: [Date; 1st Jan 2026 ]

Thank you for choosing [DERIVEE.IO]. We value your trust and are committed to delivering high-quality services. This Refund Policy explains when and how refunds may be issued for services purchased through our website.

1. General Policy

Due to the nature of services offered by [DERIVEE.IO], all sales are generally final once the service has commenced. However, we aim to be fair and transparent and will review refund requests on a case-by-case basis as outlined below.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • The service has not yet started, and a cancellation request is submitted within [12HRS] days of purchase.

  • We are unable to deliver the service as agreed due to circumstances within our control.

  • A duplicate payment was made in error.

  • A clear billing or technical error occurred on our platform.

Refunds are not guaranteed and are subject to review and approval.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The service has already been partially or fully delivered.

  • Dissatisfaction based on expectations not outlined in the agreed service scope.

  • Failure to provide required information, access, or cooperation necessary to deliver the service.

  • Change of mind after work has commenced.

  • Delays caused by the client or third-party providers.

4. Service Cancellations

If you wish to cancel a service:

  • Cancellation requests must be submitted in writing to [Info@DERIVEE.IO].

  • Approved cancellations made before service commencement may qualify for a partial or full refund.

  • Administrative or processing fees may be deducted where applicable.

5. Partial Refunds

In some cases, partial refunds may be issued if:

  • The service was started but not completed.

  • Only a portion of the agreed scope was delivered.

The refunded amount will reflect the work already completed and resources allocated.

6. Refund Process

  1. Submit a refund request via email to [support@DERIVEE.IO] with:

    • Proof of purchase

    • Reason for the refund request

  2. Our team will review your request within [24hrs] .

  3. If approved, refunds will be processed within [3–4hrs]  to the original payment method.

7. Payment Method & Processing Time

  • Refunds are issued to the original payment method only.

  • Processing times may vary depending on your bank or payment provider.

  • We are not responsible for delays caused by financial institutions.

8. Chargebacks & Disputes

We encourage customers to contact us first before initiating chargebacks or disputes. Unauthorized chargebacks may result in service suspension and account termination.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

If you have questions about this Refund Policy, please contact us:

Email: [support@DERIVEE.IO]
Website: [DERIVEE.IO]
Company Name: [DERIVEE.IO]

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